The FACTS Management Company Home Office is located at:
FACTS Management Company
121 South 13th Street
Lincoln, NE 68508
FACTS Tuition Management
P.O. Box 82527
Lincoln, NE 68501-2527
FACTS Grant & Aid Assessment
P.O. Box 82524
Lincoln, NE 68501-2524
If you're a parent with questions about your payment plan and your school has not yet migrated to our enhanced Tuition Management system, please call: 800.624.7092
If you're a parent with questions about your payment plan and your school is processing payments on our enhanced Tuition Management system, call: 866.441.4637 - 24 hours a day.
If you're a school administrator interested in bringing FACTS products to your school, click here to contact the FACTS regional representative in your area.
The FACTS logo is available for download in .jpg format. Download here.
We ask that you obtain written/verbal approval for the use of our Company logo prior to publishing. Permission requests are handled by R.J. Campbell, available by phone at 1.800.624.7092, or via e-mail.
*Please note the written style of our company name: FACTS Management Company
Contact by e-mail
Do you have concerns related to fraudulent activity?
Fraudulent Activity and Related Concerns Process:
The Audit Committee of the Board of Directors has established procedures for the receipt, retention and disposition of complaints related to accounting, internal control, auditing matters and other governance-related concerns. Nelnet encourages our vendors, clients, shareholders and customers to report questionable activities utilizing this form. As a provision of section 806 of the Sarbanes-Oxley act, the Audit Committee also provides our associates the ability to anonymously submit financial reporting or other concerns related to Nelnet and its subsidiaries, directly to the Audit Committee of the Board of Directors.
Please note: This process is not intended for the submission of general customer service issues. If you have a question regarding NBS products or services, please refer to the appropriate e-mail address or toll-free phone numbers above.