Tools & Resources

Our Team

Success Stories

"Because of FACTS, I was able to not buy Tylenol in a large bottle for my bookkeeper! FACTS makes my bookeeper's job so much easier!"

Barbara Cole—St. John Neumann School

"Because of FACTS, I was able to make my school finance committee very happy with tuition payments. By having all parents using FACTS budgeting is a breeze for collection of tuition! Payments are timely and we can spot a problem right away if a parent misses a withdrawal."

Ellen Feuling—Our Lady of the Lake School

"Because of FACTS I was able to reduce collection issues to almost zero, freeing my business manager for more important tasks. The financial aid service is by far the best and most fair of the three we have used over the years."

Frank Moore—Blessed Trinity Catholic High School

"Because of FACTS, I was able to invite students to attend who would not otherwise be able to afford tuition."

Susan Omans—Aquinas Catholic Schools

» More Success Stories

Computer operations

As an IBM Business Partner, we have access to the latest technology and software. We are the only tuition management service provider to be distinguished as an IBM partner.

Data Entry
The Data Entry team is responsible for processing all incoming tuition agreement and reenrollment forms, as well as Grant & Aid applications, and the associated supporting application documentation. As the information is received, the processing steps include scanning documents and routing applications that have incomplete information to the proper departments for problem resolution. The remaining processing steps include entry of the application information, a separate verification process to ensure accuracy.

Software Development
The Software Development team is responsible for developing numerous applications that are used both by internal staff and by the institutions and families utilizing our services. These systems include both back-office applications that perform behind-the-scenes processing, as well as design and creation of Web-based products that allow families and institutions to communicate information to us in a timely fashion, as well as to easily obtain information about their accounts in a secure, but user-friendly manner.

Additionally, the development staff constructs numerous software interfaces between our system and information systems used by the institutions we serve. As new ways to better serve families, students, and institutions are discovered from customer feedback, current programs are tailored to incorporate the enhancements, and entire new systems are developed to make those ideas realities. As new technologies become available, they are likewise tested and used to continually improve our tuition system.

Network Operations
Network Operations is responsible for the infrastructure of computer equipment on which our data and programs are maintained. The networking equipment through which information is communicated to our offices from customers is installed, maintained, and administered by this group. Operating systems like Windows XP and Windows 2003 Server, as well as office systems (like word processing and e-mail applications) are likewise set up and maintained so that employees can use technology to communicate with each other and effectively provide solutions to customers.