As an IBM Business Partner, we have access to the latest technology and software. We are the only tuition management service provider to be distinguished as an IBM partner.
The Data Entry team is responsible for processing all incoming tuition agreement and reenrollment forms, as well as Grant & Aid applications, and the associated supporting application documentation. As the information is received, the processing steps include scanning documents and routing applications that have incomplete information to the proper departments for problem resolution. The remaining processing steps include entry of the application information, a separate verification process to ensure accuracy.
The Software Development team is responsible for developing numerous applications that are used both by internal staff and by the institutions and families utilizing our services. These systems include both back-office applications that perform behind-the-scenes processing, as well as design and creation of Web-based products that allow families and institutions to communicate information to us in a timely fashion, as well as to easily obtain information about their accounts in a secure, but user-friendly manner.
Additionally, the development staff constructs numerous software interfaces between our system and information systems used by the institutions we serve. As new ways to better serve families, students, and institutions are discovered from customer feedback, current programs are tailored to incorporate the enhancements, and entire new systems are developed to make those ideas realities. As new technologies become available, they are likewise tested and used to continually improve our tuition system.
Network Operations is responsible for the infrastructure of computer equipment on which our data and programs are maintained. The networking equipment through which information is communicated to our offices from customers is installed, maintained, and administered by this group. Operating systems like Windows XP and Windows 2003 Server, as well as office systems (like word processing and e-mail applications) are likewise set up and maintained so that employees can use technology to communicate with each other and effectively provide solutions to customers.